They are getting far too cocky. I have had similar problems with their support. I would not recommend them to anyone. Innohost need professional staff behind their support.

Even though the hosting uptime was reasonable they seem to be unable to solve issues when you do have them, I was installing simple plugins to my wordpress site and when activating them my ip kept being blocked by the server firewall, I also had a customer using the hosting and they kept being blocked also.. After half dozen separate occasions of this happening I decided to change web hosts, unfortunately the last occasion when it happened it was near the end of the month and in their terms of service you have to give 7 days notice, so I thought ok, I just wont pay the bill as you pay in advance and I thought they would just cut the hosting, what happened next astonished me, they think they have the right to take money from your bank account just because you trusted them to hold your card details in payment for the next month that I did not want, If I wanted it I would have payed the bill.. imo based on their theft and blatant disregard for individuals trust and lack of ability to solve issues this company should definitely without question be avoided.